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Continue ShoppingShipping and Returns Policy
Effective Date: 06/01/2024
Welcome to Wolftrex.com. This Shipping and Returns Policy outlines the terms and conditions for the shipping and return of products purchased from our website. By placing an order with us, you agree to the terms set forth below.
Shipping Policy
1.1 Order Processing
- Processing Time: Orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
- Order Confirmation: You will receive an email confirmation once your order has been placed. Another email will be sent when your order has shipped, including tracking information if applicable.
1.2 Shipping Methods and Delivery Times
- Shipping Options: We offer various shipping options to meet your needs. The available shipping methods and associated costs will be displayed at checkout.
- Delivery Times: Estimated delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 2-7 business days.
1.3 Shipping Rates
- Shipping Costs: Shipping costs are calculated based on the shipping method selected, the weight and dimensions of your order, and the delivery location. These costs will be displayed at checkout. Keep in mind, most of our products qualify for free shipping in the United States (excluding Hawaii, Puerto Rico, Alaska and The Caribbeans)
1.4 International Shipping
- Availability: Currently we offer international shipping only to Canada and Mexico.
- Customs and Duties: International orders may be subject to customs duties and taxes are the. Please check with your local customs office for more information on these charges.
Returns Policy
2.1 Return Eligibility
- Return Window: You may return most new, unopened items within 14 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A 10% restocking fee will apply on all returns.
- Non-Returnable Items: Certain items are non-returnable, such as perishable goods, custom products, and digital downloads. These items will be clearly marked as non-returnable on the product page.
2.2 Return Process
- Initiate a Return: To initiate a return, please contact our customer service team at info@wolftrex.com Address with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to return your item.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2.3 Refunds
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-6 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted, such as for items that are not in their original condition.
2.4 Exchanges
- Defective or Damaged Items: If you need to exchange an item due to a defect or damage, please contact us at info@wolftrex.com with details of the issue. We will provide instructions for the exchange process.
- Exchange Requests: For exchanges not related to defects or damage, please follow the return process above and place a new order for the desired item.